Enterprise Contracts
Service Level Agreement
Devorise AI delivers business-critical automation backed by rigid, contractually guaranteed response speeds and uptime compliance guidelines.
Uptime Guarantees and SLA Refunds
We deploy client modules on redundant AWS/Modal infrastructures with automated multi-zone failovers. If our services dip below the agreed limits, your billing account is automatically credited based on the outage duration index.
Incident Response Times Matrix
API endpoint outage, VPC container failure, or database transactional lockups causing absolute workflow stoppage. Engineer dispatch immediate.
Degraded inference speed, API latency drifts exceeding 1000ms, or minor pipeline failures with temporary workarounds.
General configuration queries, template requests, SOW calculator modifications, and cosmetic UI adjustments.
Contract Terms
Uptime & Database Guardrails
99.95% Compute Uptime
We guarantee that serverless model-serving clusters and container isolates maintain a monthly uptime of 99.95%. If uptime breaches this boundary, clients receive automated SLA credits.
Isolated VPC Backups
Client system states and database records are snapshot-backed every 12 hours in isolated, multi-region setups. Backups are retained for 30 days under AES-256 validation.
Instant Rollback Recovery
In case of configuration drifts, our deterministic safety checker reverts databases to clean check hashes automatically, preventing corrupt states.